The perfect storm of stress – why are staff at insurance agencies burning out?

“Programs like the CPIA (Certified Professional Insurance Agent) help producers see that they’re not alone, that others are going through the same challenges. They can learn from each other, improve their skills, understand different technologies, learn how to market online in new ways, and build better client relationships.”

Florida insurance oversight debate heats up as DFS counters OIR criticism

The state’s unique bifurcated regulatory structure involves two primary entities: the DFS, traditionally led by the chief financial officer and responsible for managing consumer services, including the intake and initial processing of insurance complaints; and the OIR, headed by the insurance commissioner, overseeing insurer licensing, rate approvals, and market conduct examinations.

Roof repair and replacement costs hit $31 billion – report

In 2024, roof repair and replacement costs totaled nearly $31 billion, a 30% increase since 2022. Roof-related claims represented over a quarter of all residential claim value, with wind and hail as the primary drivers. These two perils accounted for more than half of residential claims and non-catastrophic wind and hail claims have risen from … Read more

Insurance associations support new towing proposal in Chicago

“Alderman Villegas has been a strong advocate for consumer protections against rogue towing practices,” said Brooke Kelley, assistant vice president of state government relations at APCIA. “These predatory operators put motorists, pedestrians, and first responders at risk, and this proposal is an important step toward increasing consumer safeguards and enforcing stricter rules.”